Legal

Everything that governs how Lancelot works, in one place. Start with the Terms of Service and the Privacy Policy; the rest go into detail on one subject each.

• Terms of Service: the agreement between you and Lancelot.
• Privacy Policy: what personal data we collect, why, and your rights.
• Hero Terms: The extra terms for heroes who offer their services through Lancelot.
• Payments, Cancellations and Refunds: How clients pay heroes, and what happens when a booking is cancelled or goes wrong.
• Subscription Terms: Squire, Knight and Round Table: prices, renewals, changes and how to cancel.
• Cookie Policy: Exactly what Lancelot stores in your browser, and why.
• Deleting Your Account and Data: How to delete your Lancelot account and what happens to your data.
• Community Guidelines and Reviews: What is and is not allowed on Lancelot, and how reviews work.
• Reporting Content and Safety: How to report something illegal or harmful, and what we do about it.
• Complaints and Disputes: How to complain about a hero, a client or Lancelot, and how disputes are handled.
• How Lance Works: What Lance is, what he does with what you tell him, and how heroes are put forward.
• Verification and Trust: What each check on a hero means, and what it does not.
• Waitlist and Referral Terms: The rules for the waitlist and for referring people to Lancelot.
• Who Processes Your Data: The companies that process personal data for Lancelot, what for, and where.
• Copyright and Takedowns: How to tell us that something on Lancelot uses your work without permission.

Questions about any of these? Email support@trylancelot.com.